Welcome to Xterm Enterprises

Shipping Policy for xtermenterprises.com

Effective Date: 23-02-2024


Thank you for shopping with xtermenterprises.com! We are committed to providing you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to understand how we handle the shipping of physical products.


1. Order Processing Time:
   - Orders are typically processed within 3-4 business days from the date of purchase.
   - Customized or personalized items may require additional processing time.


2. Shipping Methods:
   - We offer various shipping options at checkout, including standard and local shipping.
   - The availability of shipping methods may vary based on your location.


3. Shipping Costs:

   - User may need to pay extra shipping charges as per weight and distance. In that case we will contact you on a given contact details.
   - Shipping costs are calculated based on lump sum, shipping method selected, and your delivery address.
   - Shipping costs will be displayed during the checkout process before you confirm your purchase.


4. Free Shipping:
   - We may offer free shipping promotions on eligible orders. The criteria for free shipping will be clearly communicated during the promotion.


5. Shipping Restrictions:
   - Some products may have shipping restrictions due to their size, weight, or nature. Any such restrictions will be mentioned on the product page.
   - We currently do not offer international shipping but are actively working to expand our shipping capabilities.


6. Order Tracking:
   - Once your order is shipped, you will receive a confirmation email with tracking information.
   - You can track the status of your order by logging into your account on our website.


7. Delivery Time:
 - We make every effort to meet delivery estimates, unforeseen circumstances or carrier delays may impact actual delivery times.


8. Address Accuracy:
   - It is the responsibility of the customer to provide accurate shipping information.
   - We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


9. Undeliverable Packages:
   - In the event that a package is returned to us as undeliverable due to an incorrect address or other issues, we will attempt to contact you to resolve the issue.


10. Contact Information:
    - For any questions or concerns regarding your order or shipping, please contact our customer service team at info@xtermenterprises.com


By placing an order with xtermenterprises.com, you agree to and accept the terms outlined in this Shipping Policy.