Welcome to Xterm Enterprises

Refund Policy for xtermenterprises.com

Effective Date: 23-02-2024

At xtermenterprises.com, we are committed to providing our customers with a satisfying shopping experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for physical products purchased on our website.


1. Eligibility for Refund:
1.1. To be eligible for a refund, the following conditions must be met:
- Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is seal pack, if your mind changes and the Product received is different from the Product that was ordered.
- The customer must report the issue within [number of days, e.g., 7 days] from the date of product delivery.
- The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
- If customer receives damaged or defective material the warranty is directly by manufacturer XTerm Enterprises is not responsible for such reason.


2. Process for Requesting a Refund:
2.1. To request a refund, customers must follow these steps:
- Contact our customer support team at [customer support email] within the specified timeframe.
- Provide a detailed explanation of the issue, along with clear photographic evidence of the defective or damaged product.
- Our customer support team will review the request and respond within [number of days, e.g., 3 business days] with further instructions.


3. Evaluation and Approval:
3.1. Refunds will be issued at the discretion of xtermenterprises.com after a thorough evaluation of the reported issue.
3.2. In case the product needs to be returned, customers will be provided with a return shipping label or instructions on how to return the item.
3.3. Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.


4. Refund Options:
4.1. If the refund request is approved, customers may choose one of the following options:
- A full refund to the original payment method.
- A replacement product of equal value, if available.


5. Non-eligible Items:
5.1. The following items are not eligible for a refund:
- Products that have been used or show signs of wear and tear.
- Products without the original packaging.
- Items purchased during promotional or clearance sales (unless they are defective or damaged).


6. Shipping Costs:
6.1. Shipping costs are non-refundable unless the return is a result of our error (e.g., the wrong item was shipped).


7. Changes to this Refund Policy:
7.1. xtermenterprises.com reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.


By making a purchase on xtermenterprises.com, customers agree to abide by this Refund Policy. If you have any questions or concerns, please contact our customer support team at info@xtermenterprises.com


Thank you for choosing xtermenterprises.com.